Criteria In Auto Assign Rule Is Not Editable Once Saved. (Doc ID 1286674.1)

Last updated on JULY 20, 2024

Applies to:

Goal

When the following steps are carried out an auto Assignment rule is created, why is it not possible to go back and edit the Criteria tab?

1 - Log on to OTM

2 - Navigate to: Business Process Automation > Agents and Milestones > Auto Assignment Rule.

3 - Create the following:
ID: enter as needed
Auto Assign Type ID: ORDER_RELEASE_INVOLVED_PARTY
Auto Assign Criteria ID: ORDER_ITEMS

4 - Click finished.

5 - Click Edit.

6 - In the Criteria tab there is no ability to add new, edit or delete the existing criteria.

Solution

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