Service Request: Error Task Status Is Not Schedulable When Creating A New Task

(Doc ID 1292428.1)

Last updated on JANUARY 03, 2018

Applies to:

Oracle Teleservice - Version to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***checked for relevance on 30-JAN-2014***


When attempting to create a Task in the Service Request Tasks tab, the following error occurs.

Task Status is not schedulable.

The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service > Service Requests > Create Service Requests.
2. Create a new Service Request or query an existing one.
3. Navigate to the Task tab.
4. Enter the values for a new task.
5. When try to save the reported error occurs.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms