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Service Request: Error Task Status Is Not Schedulable When Creating A New Task (Doc ID 1292428.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version to 12.1.3 [Release 11.5 to 12.1]
Oracle Common Applications Calendar - Version 12.2.8 to 12.2.8 [Release 12.2]
Information in this document applies to any platform.


When attempting to create a Task in the Service Request Tasks tab, the following error occurs.

Task Status is not schedulable.

The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service > Service Requests > Create Service Requests.
2. Create a new Service Request or query an existing one.
3. Navigate to the Task tab.
4. Enter the values for a new task.
5. When try to save the reported error occurs.




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