R12: AP: Fully Paid Invoice Displays An Amount Remaining After Applying A Prepayment (Doc ID 1292841.1)

Last updated on SEPTEMBER 21, 2023

Applies to:

Symptoms

A fully paid Invoice still displays an open balance amount after apply a Prepayment.

STEPS

      From a Payables responsibility
         1) Prepayment entered and fully paid
         2) Create an Invoice for the same amount of the Prepayment
                NOTE: user is entering the Tax lines manually in both Invoice and Prepayment.
         3) Fully apply the Prepayment of step 1 to the Invoice of step 2.
         4) Invoice distribution is created with the PREPAY amount, but REC_TAX distribution is created with an incorrect amount.
             This creates a remaining amount on the invoice.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.