Users Receiving Larger Number of Emails For Already Closed Notifications
(Doc ID 1293792.1)
Last updated on JUNE 21, 2023
Applies to:
Oracle Workflow - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]Information in this document applies to any platform.
Symptoms
An EBS user received 900+ emails from workflow, seemingly all for two or three already closed notifications.
Changes
Several possible scenarios:
1) User's Email address domain changes when bought by another company. For example, user@xxxA.com becomes user@xxxB.com.
2) User's Email address changes due to a name change. For example, joe.shmoe@xxx.com becomes joseph.a.shmoe@xxx.com.
3) An email alias is deleted or changed in the mail system. For example, webprimary@xxx.com used to be an alias for joe.shmoe@xxx.com. A decision was made to simply have emails go to Joe's account directly resulted in the deletion of the alias webprimary@xxx.com.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |