Internal Drop Shipment Process - Transaction For OU2 To Ship On Behalf Of OU1 (Doc ID 1296198.1)

Last updated on SEPTEMBER 26, 2024

Applies to:

Symptoms

On : 11.5.10.2 version, Transaction Fulfillment
Find in an Internal Drop Shipment process where Operating Unit (OU1) takes the Order from the customer, and the shipment comes out of Operating Unit (OU2).
How does OU2 know that it needs to ship for OU1, what is the transaction (physical or logical) that is given to OU2 to ship on behalf of OU1 ?

OU1 takes the order and OU2 ships on their behalf to the customer. How does OU2 know to ship?

What is the official document that is being passed from OU1 to OU2 to let them know to ship ?
Our International Trade and Compliance group -says that it is not enough to directly complete a Pick Release.
Prior to that, is there some kind of document that is being passed.
A couple of our shipments had trouble clearing customs as we did not have a physical exchange of documents prior to the shipment happening. Financial flows happen after the fact.

We are unable to clear customs in various countries without any issues when we use the internal drop shipment seeded Oracle process.
We would like to know:
a) What is the transaction (physical or logical) that happens between OU1 and OU2 that allows OU2 to ship on behalf of OU2 ?
b) If there is none, how do other customers handle this situation?

We have stopped using this flow presently as this is causing issues with us clearing customs. we would like to effectively use this flow as the process works well for us otherwise.

EXPECTED BEHAVIOR
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Expect functionality to use OU1 and OU2 for Internal Drop Ship orders.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > Create a sales Order, requiring the product to be shipped out of G1 Warehouse>
3. Change Warehouse and Source on Order Line to G1 and Source Type defaulted to Internal
4. Book the sales Order
5. Product shipped from Internal Warehouse OM G1, Pick and Ship product from G1 Warehouse
6. Material Transaction Distributions shows: Accounting Information for Shipment coming out of G1: OM G1, Pick and Ship product from G1 Warehouse
7. Create invoice to customer: AR GE, Run Autoinvoice for order that was shipped to customer
8. Send invoice to customer: AR GE, Print Invoice for order that was shipped to customer
9. Accounting for Invoice to Customer : AR GE, Print Invoice for Order that was shipped to customer
10. Create Receivables Invoice from Warehouse it was shipped: AR G1, Run Intercompany AR concurrent program to produce invoice. Price list should be stored on the bill-to-site location of Customer.
11. Receivables Accounting Entry from G1- E1: AR G1: Run Create Intercompany AR Concurrent program to product invoice. Price list should be stored on the bill-to site location of Customer
12. create Payables Invoice for Entity that ordered goods: AP GE, Run Create Intercompany AP concurrent program to produce invoice. Run Expense Report Import program to import invoice from AP interface tables
13. Accounting for Payables Invoice for Entity that ordered goods: AP GE, Run Create Intercompany AP concurrent program to produce invoice. Run Expense Report Import program to import invoice from AP interface tables

Changes

Cause

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