My Oracle Support Banner

UWQ Displays Dispute Amount Of <1.00> When There Is No Dispute For Customer (Doc ID 1298043.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.2 and later
Information in this document applies to any platform.
***Checked for relevance on 21-NOV-2013***

Symptoms

A Collector's Work Queue displays the dispute amount of <1.00> when there is no dispute for customer.

Ran IEX: Populate UWQ Summary Tables and then reviewed the delinquent accounts in UWQ. 
There are several customers that have a dispute amount of <1.00> displayed in queue, however, none of these customers have any disputes on file.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.