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Unable to Enter, Save, or Book Sales Orders or Create Invoices in Receivables if Tax Code is Sales or NULL - Error: An Unexpected Error Has Occurred (Doc ID 1302885.1)

Last updated on OCTOBER 20, 2022

Applies to:

Oracle E-Business Tax - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Oracle Receivables - Version 12.1.1 and later
Information in this document applies to any platform.


Recently upgraded and are using the Vertex tax engine to calculate tax.

In the Sales Order form, for US Sales orders, you are unable to Enter, Book or Save sales order lines only if the Tax code is "SALES" or NULL.  You receive the following error:

Error: An unexpected error has occurred. Please contact your system administrator

You are able to enter, book and save the sales orders if the Tax Code is other than "SALES" in the Sales Order form.

This issue is also occurring on transactions in Receivables


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