Web Adi Budget Download Locks Up Excel And Spikes CPU (Doc ID 1303220.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Web Applications Desktop Integrator - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance on 29-DEC-2013

Symptoms

After upgrading to 12.1.2, WEB ADI budget download locks up Excel and spikes CPU's.

Use the WEB ADI product to download budget information. The data downloads into Excel 2003 or 2007.

When we download budget data using the WEB ADI interface Excel becomes very busy and cannot be shutdown normally. Even after the download is complete there is very high/spikes CPU activity on the users PC and all the cells on the spread sheet appear to be active. When clicking on a cell the data in the cell flashes in the entry portion of the spreadsheet as if it is constantly updated

Other Symptoms:
Users can not access old, previously saved templates, they get kicked out of excel.
Also, the first time a use creates the spreadsheet it works ok.
But if the user leaves excel open and tries to create another spreadsheet, then excel hangs and they have to use the Ctrl+Alt+Del to kill the excel session.


PC Event Log shows:

Application Name: Microsoft Office Excel,Application version 12.0.6535.5002, The session ended with a crash



bne.log shows:

2/27/12 3:43 PM AJPRequestHandler-HTTPThreadGroup-12 ERROR BneOracleWebAppsContext.getExtraJDBCConnection recieved the same connection as the base connection. There may be transaction problems.

2/27/12 3:43 PM AJPRequestHandler-HTTPThreadGroup-12 ERROR BneParentMenuResolver.getMenuItem() MENU 101:BUDGET_NOTE - Menu item excluded because IntegratorAppId and Code does not match that of the Top-Most Menu Item or current Integrator: 101:JOURNALS_120


2/27/12 3:45 PM AJPRequestHandler-HTTPThreadGroup-12 WARNING BneSecurity.checkAccess(): userId:1429, responsibilityId:50195 rule: Object Type: INTEGRATOR, Object Key: 8400:IGI_IAC_TOL_ERRORS_INTG, Rule Type: FUNCTION, Rule Value: IGIIAIAR. No access.

2/27/12 3:50 PM AJPRequestHandler-HTTPThreadGroup-12 ERROR BneFileDownloadPage1::createPage() Exceeded maximum wait time for bootstrap download to occur. This may have been caused by high load on the server or some other network error.

 

Changes

Upgraded to R12.1.2

Cause

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