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Document Manager Failed With Error Number 3 and "PO_DOCUMENT_ACTION_AUTH.approve:60:po_req_supply returned false....110:unexpected error in action call" Causing Purchase Orders or Requisitions to Get Stuck in Pre-Approved or in Process (Doc ID 1304639.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Purchasing - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

Listing of Document Manager Error Number 3 Issues and Troubleshooting Tips > Note 1304639.1

Requisitions or purchase orders fail during approval with document manager error number (Doc Mgr Error) 3 and the following sysadmin error:

     po.plsql.PO_DOCUMENT_ACTION_AUTH.approve:60:po_req_supply returned false -     
     po.plsql.PO_DOCUMENT_ACTION_PVT.do_action:110:unexpected error in action call.

Error in workflow for purchase orders:

     Failed activity: Approve The PO (APPROVE_DOC)
     Error Stack: Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.APPROVE_DOC,    
     POAPPRV, 133890-113857, 196532, RUN)
     Error Message: User-Defined Exception

Error in workflow for requisitions:

     Failed activity: Approve The Requisition (APPROVE_REQUISITION)
     Error Stack: Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.APPROVE_DOC,
     REQAPPRV, 133890-113857, 196532, RUN)
     Error Message: User-Defined Exception

Cause

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In this Document
Symptoms
Cause
Solution
 1. Orphan reservation for purchase order
 2. Large Post Processing item lead time
 3. Custom trigger affecting drop-shipment requisitions
 4. Profile option affecting requisitions when doing replenishment
 5. Missing unit of measure in requisition or purchase order line
 6. If this is a Drop Ship Item check for a missing interclass conversion
 7. Incorrect reservation data for back to back purchase order
 8. Code error for imported requisitions (Release 12.1.x)
References

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