Notification Emails Remain Stuck due to "Unable to connect to tranport" Error (Doc ID 1305951.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Workflow Cartridge - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 08-JUL-2013

Symptoms

No notification emails are received by the users.

In mailer log you see below sequence of errors:

1) Problem encountered when sending to {[[ Key User <key.user@xxxxxx.com>]]} -> javax.mail.MessagingException: 501 5.1.8 Domain of sender address ebs@xxxxxx.com does not exist

2) Unable to connect to tranport

And the repeated "Unable to connect to tranport" errors may eventually bring mailer down.



Additional information: mailer log shows below sequence of entries:

Sending to -> [[Key User <key.user@xxxxxx.com>]]
[Oct 18, 2010 7:11:35 AM PDT]:1287411095741:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:xxxxxdb01:111.11.11.11:-1:-1:EXCEPTION:[SVC-GSM-WFMLRSVC-106556-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.send(Message)]:From address -> [[Workflow Mailer <ebs@xxxxxx.com>]]

[Oct 18, 2010 7:11:35 AM PDT]:1287411095763:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:xxxxxdb01:111.11.11.11:-1:-1:ERROR:[SVC-GSM-WFMLRSVC-106556-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.send(Message)]:Problem encountered when sending to {[[ Key User <key.user@xxxxxx.com>]]} -> javax.mail.MessagingException: 501 5.1.8 Domain of sender address ebs@xxxxxx.com does not exist


[Oct 18, 2010 7:11:35 AM PDT]:1287411095767:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:xxxxxdb01:111.11.11.11:-1:-1:EXCEPTION:[SVC-GSM-WFMLRSVC-106556-10006 : oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process()]:Processor Exception was thrown due to lost connection


[Oct 18, 2010 7:20:50 AM PDT]:1287411650546:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:xxxxxdb01:111.11.11.11:-1:-1:UNEXPECTED:[SVC-GSM-WFMLRSVC-106556-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.open()]:Unable to connect to tranport
...
[Oct 18, 2010 8:15:10 AM PDT]:1287414910905:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:xxxxxdb01:111.11.11.11:-1:-1:PROCEDURE:[SVC-GSM-WFMLRSVC-106556-10006 : oracle.apps.fnd.cp.gsc.Processor.performError(ProcessorException)]:BEGIN (oracle.apps.fnd.cp.gsc.ProcessorException: Unable to connect to tranport)
[Oct 18, 2010 8:15:10 AM PDT]:1287414910905:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:xxxxxdb01:111.11.11.11:-1:-1:EXCEPTION:[SVC-GSM-WFMLRSVC-106556-10006 : oracle.apps.fnd.cp.gsc.Processor.performError(ProcessorException)]:Number of errors that have occurred for this processing thread - 11 out of a max of 100

 


Cause

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