Creating RMA Against Internal Sales Order (ISO) (Doc ID 1308300.1)

Last updated on APRIL 08, 2024

Applies to:

Symptoms

On : 12.1.2 version, Transaction Entry

When attempting to creating an RMA against ISO through copy actions or manual entry
the following error occurs.

ERROR
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"Invalid Operation: You can not create RMA against Internal Order."


STEPS
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The issue can be reproduced at will with the following steps:
1. Open the Sales Order screen.
2. Go to Line Items Level.
3. Click on Returns tab.
3. Enter the Return reason and the Line Type.
4. On the Reference field, Select Sales Order as the reference type.
5. Select Order number and order line.
6. Then Press Save.

Cause

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