My Oracle Support Banner

Creating RMA Against Internal Sales Order (ISO) (Doc ID 1308300.1)

Last updated on NOVEMBER 07, 2022

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.


On : 12.1.2 version, Transaction Entry

When attempting to creating an RMA against ISO through copy actions or manual entry
the following error occurs.

"Invalid Operation: You can not create RMA against Internal Order."

The issue can be reproduced at will with the following steps:
1. Open the Sales Order screen.
2. Go to Line Items Level.
3. Click on Returns tab.
3. Enter the Return reason and the Line Type.
4. On the Reference field, Select Sales Order as the reference type.
5. Select Order number and order line.
6. Then Press Save.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.