My Oracle Support Banner

Order Management (OM) Sales Order Line Frequently Asked Questions (FAQ) (Doc ID 1308685.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Oracle Order Management - Version to 12.2.2 [Release 11.5.10 to 12.2]
Oracle Order Management - Version 12.2.8 to 12.2.8 [Release 12.2]
Information in this document applies to any platform.


This document provides a compiled list of frequently asked questions designed to aid in problem resolution for the Order Management Sales Order Line subject area.

Questions and Answers

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Questions and Answers
 1. Does R11i offer decimal quantities on order lines?
 2. Can I enter customer item numbers?
 3. Can the sales order form accept a customer part number or any other item cross reference number that has not been set up.
 4. Can configured items be saved as a customer specific item number?
 5. Can you associate other items (not inventory item numbers) with a customer item number?
For example, one inventory part number equals many different customer numbers. And one of those customer part numbers will equal many different manufacturer's item number.
 6. Can these item identifiers be seen on line at the order line level? Also, will I have the functionality to use many identifiers per customer or site?
If so, when an order is imported, is there search capability to both the customer and the customer's site at the time of import to locate for the cross reference identifier?
 7. Why can't I specify a subinventory at the order line level?
 8. If an order contains both order lines and returns, do separate invoice and credit notes get generated?
 9. Does line independence apply to accounting rules, and can the independent path carry through to Accounts Receivables for invoicing and revenue recognition?
 10. Will the 'Mass Change' feature allow me to reduce quantities across multiple sales orders?
 11. What will the 'Mass Change' functionality allow me to change?
 12. When a Sales Order line, say line 1, is split (manually), can you receive goods from the same PO which was against line 1.1 to the split SO line 1.2?
Meaning when we split the line can we receive from the same PO without any changes to the PO?
 13. Does a partial receipt of Purchase Order lines result in a split of SO lines automatically?
 15. Does Order Management or Advanced Pricing allow the user to enter a separate line on an order with a negative price?
 16. How do you view invoice details for invoiced sales order lines?
 17. Is there a way an Item can have text in the Unit Price field (i.e. 'No Price' or 'TBD')?
 18. Item numbers appear as 'X'.
 20. Unable to enter decimal quantities in options of Models or on Models or Kits.
 21. What does the line status of "Interfaced" mean?
 22. Configured item does not get added to price list
 23. Orders in entered status but shows in item supply demand screen.
 24. Why List Price On Sales Order Form Rounding To 2 Decimal?
 26. Is it possible to update the Item Description in Sales order form of order management as we do in Purchasing?
 27. Why System is not raising business event while changing unit selling price?
 28. How To Manually Allocate Inventory When Using Order Management with OPM?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.