Customer Form, Account/Site Profile Error: Java Error is Raised When Changing the Profile Class at the Account or Site Profile Level
(Doc ID 1310532.1)
Last updated on APRIL 13, 2023
Applies to:
Oracle Receivables - Version 12 and laterInformation in this document applies to any platform.
Symptoms
When maintaining or creating an account and the user tries to enter the a Profile Class at the Account or Site Level, an error page is generated:
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199) at
oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
java.lang.Thread.run(Thread.java:662) java.lang.NullPointerException at oracle.apps.ar.hz.components.account.customer.server.HzPuiCustActAMImpl.validateProfileFields(HzPuiCustActAMImpl.java:1176)
oracle.apps.ar.hz.components.account.customer.server.HzPuiCustActAMImpl.setProfileDefaults(HzPuiCustActAMImpl.java:953) xs.ar.hz.components.account.customer.server.HzPuiCustActAMImpl.resetProfileClass(HzPuiCustActAMImpl.java:986)
at sun.reflect.NativeMetho
Steps to Reproduce:
- Responsibility: Receivables Manager
Navigation: Customers > Customers Open the customer search page from the above navigation path. - Query for an existing customer
- Click on 'Go' button.
- Navigate to the 'Account Profile' Tab
- Replace the current Profile class with a different value from the list of values
- Save your changes, the error page is displayed
Changes
Upgraded Instance from 11i to release 12.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |