Customer Form, Account/Site Profile Error: Java Error is Raised When Changing the Profile Class at the Account or Site Profile Level (Doc ID 1310532.1)

Last updated on APRIL 13, 2023

Applies to:

Symptoms

When maintaining or creating an account and the user tries to enter the a Profile Class at the Account or Site Level, an error page is generated:

at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199)    at
oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
java.lang.Thread.run(Thread.java:662) java.lang.NullPointerException at oracle.apps.ar.hz.components.account.customer.server.HzPuiCustActAMImpl.validateProfileFields(HzPuiCustActAMImpl.java:1176)
oracle.apps.ar.hz.components.account.customer.server.HzPuiCustActAMImpl.setProfileDefaults(HzPuiCustActAMImpl.java:953) xs.ar.hz.components.account.customer.server.HzPuiCustActAMImpl.resetProfileClass(HzPuiCustActAMImpl.java:986)
at sun.reflect.NativeMetho

Steps to Reproduce:

1. Responsibility: Receivables Manager
   Navigation: Customers > Customers Open the customer search page from the above navigation path.
2. Query for an existing customer
3. Click on 'Go' button.
4. Navigate to the 'Account Profile' Tab
5. Replace the current Profile class with a different value from the list of values
6. Save your changes, the error page is displayed

Changes

Upgraded Instance from 11i to release 12.

Cause

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