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Credit Hold Not Applied For Some Customers (Doc ID 1311806.1)

Last updated on MARCH 12, 2018

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.
Credit Hold
Customer Standard Form
Credit Check
***Checked for relevance on 15-Nov-2013***
Transaction Type


Find that in R 12.1.2 when credit hold flag is enabled the sales orders are not going on hold. This functionality worked in R11 however not in R12.1.2

Expect when credit hold flag is enabled that all orders go on hold for the specific customer until released.

The issue can be reproduced at will with the following steps:
1. query Customer standard form for specific customer
2. Enable the credit hold flag
3. Create sales order
4. Order does not go on hold

The issue has the following business impact:
Due to this issue, users cannot place appropriate hold on customer's accounts.


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