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Credit Hold Not Applied For Some Customers (Doc ID 1311806.1)

Last updated on FEBRUARY 27, 2023

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.
Credit Hold
Customer Standard Form
Credit Check Transaction Type


Symptoms


Find that in R 12.1.2 when credit hold flag is enabled the sales orders are not going on hold. This functionality worked in R11 however not in R12.1.2

EXPECTED BEHAVIOR
-----------------------
Expect when credit hold flag is enabled that all orders go on hold for the specific customer until released.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. query Customer standard form for specific customer
2. Enable the credit hold flag
3. Create sales order
4. Order does not go on hold


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot place appropriate hold on customer's accounts.

Cause

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In this Document
Symptoms
Cause
Solution
References


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