Credit Hold Not Applied For Some Customers
(Doc ID 1311806.1)
Last updated on AUGUST 09, 2024
Applies to:
Oracle Order Management - Version 12.1.2 and laterInformation in this document applies to any platform.
Credit Hold
Customer Standard Form
Credit Check
Transaction Type
Symptoms
Find that in R 12.1.2 when credit hold flag is enabled the sales orders are not going on hold. This functionality worked in R11 however not in R12.1.2
EXPECTED BEHAVIOR
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Expect when credit hold flag is enabled that all orders go on hold for the specific customer until released.
STEPS
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The issue can be reproduced at will with the following steps:
1. query Customer standard form for specific customer
2. Enable the credit hold flag
3. Create sales order
4. Order does not go on hold
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot place appropriate hold on customer's accounts.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |