My Oracle Support Banner

Customer Support Specialist: Error While Processing Attribute Group "xxxxxxxx" (Doc ID 1312331.1)

Last updated on SEPTEMBER 25, 2018

Applies to:

Oracle Customer Support - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Created a dependent value set and use that in an extensible attribute definition.
When trying to view a Service Request in Customer Support HTML module or Case Worker the following error occurs:

Error:
Error while processing attribute group <name of the attribute group>.
Contact system administrator to check all related attribute definitions, especially value set queries.

Steps To Reproduce:

  1. Setup a multi-row, dependent Extensible Attributes. 
  2. Added extensible attributes that were not dependent and everything worked
    correctly. Fields in the SR were visible and the updates were successful. 
  3. Then added a dependent attribute that uses the :$ATTRIBUTEGROUP$ to
    reference another attribute in the same attribute group and the reported
    error occurs.


What Is Working?
Extensible attributes that are not dependent worked correctly.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.