Error while processing attribute group <name of the attribute group> within Customer Support (Doc ID 1312331.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Customer Support - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Created a dependent value set and use that in an extensible attribute definition. When trying to view a Service Request in Customer Support HTML module or Case Worker the following error occurs:

Error:
Error while processing attribute group <name of the attribute group>.
Contact system administrator to check all related attribute definitions, especially value set queries.

Steps To Reproduce:

  1. Setup a multi-row, dependent Extensible Attributes. 
  2. Added extensible attributes that were not dependent and everything worked
    correctly. Fields in the SR were visible and the updates were successful. 
  3. Then added a dependent attribute that uses the :$ATTRIBUTEGROUP$ to
    reference another attribute in the same attribute group and the reported
    error occurs.


What Is Working?
Extensible attributes that are not dependent worked correctly.

Cause

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