Customer Support Specialist: Error While Processing Attribute Group "xxxxxxxx"
(Doc ID 1312331.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Support - Version 12.1.2 and later
Information in this document applies to any platform.
Created a dependent value set and use that in an extensible attribute definition.
When trying to view a Service Request in Customer Support HTML module or Case Worker the following error occurs:
Error while processing attribute group <name of the attribute group>.
Contact system administrator to check all related attribute definitions, especially value set queries.
Steps To Reproduce:
- Setup a multi-row, dependent Extensible Attributes.
- Added extensible attributes that were not dependent and everything worked
correctly. Fields in the SR were visible and the updates were successful.
- Then added a dependent attribute that uses the :$ATTRIBUTEGROUP$ to
reference another attribute in the same attribute group and the reported
What Is Working?
Extensible attributes that are not dependent worked correctly.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document