Customer Support Specialist: Error While Processing Attribute Group "xxxxxxxx"
(Doc ID 1312331.1)
Last updated on SEPTEMBER 25, 2018
Applies to:Oracle Customer Support - Version 12.1.2 and later
Information in this document applies to any platform.
Created a dependent value set and use that in an extensible attribute definition.
When trying to view a Service Request in Customer Support HTML module or Case Worker the following error occurs:
Error while processing attribute group <name of the attribute group>.
Contact system administrator to check all related attribute definitions, especially value set queries.
Steps To Reproduce:
- Setup a multi-row, dependent Extensible Attributes.
- Added extensible attributes that were not dependent and everything worked
correctly. Fields in the SR were visible and the updates were successful.
- Then added a dependent attribute that uses the :$ATTRIBUTEGROUP$ to
reference another attribute in the same attribute group and the reported
What Is Working?
Extensible attributes that are not dependent worked correctly.
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In this Document