Transaction Workbench: After Applying A Credit Memo To An Invoice Fully, Invoice Is Still Open (Doc ID 1313191.1)

Last updated on SEPTEMBER 20, 2016

Applies to:

Oracle Receivables - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
Form:ARXTWMAI.FMB - Transactions


Symptoms

Credit Memo  has been applied to an Invoice. Credit Memo appears as Closed in
account details screen, but Invoice is still open. When viewing the invoice
through Transactions -> Transactions -> Balances , there is an entry on the Credits line against
the Line and Tax columns, but the Total column is still zero. When viewing the
Credit Memo applications, all fields are empty (no applications show).

Cause

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