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R12: Primary Troubleshooting Guide for the AP Payments Workbench (Doc ID 1320497.1)

Last updated on AUGUST 29, 2023

Applies to:

Oracle Payables - Version 12.0.0 and later
Information in this document applies to any platform.


Oracle Payables Payment Information Center (PIC) > R12: Primary Troubleshooting Guide for the AP Payments Workbench 

This note was created to discuss the Payments Workbench in Oracle Payables (AP), and facilitate an exploration of how to troubleshoot issues occurring in the form. 

  • The Payments Workbench is owned by Oracle Payables (AP).
  • The Payments module (known as "Payments Manager") is used to create payment batches known as "Payment Process Requests" or "PPRs", and is owned by Oracle Payments (IBY).
  • The term "iPayments" generally refers to Oracle's payments import program used by Oracle Receivables to import customer payments, and is NOT the name Oracle uses for its Payments module used to pay suppliers. 


Troubleshooting Steps

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In this Document
Troubleshooting Steps
  1. What is the Payments Workbench entry form?
  2. What is the Payments Workbench inquiry form?
  3. How do I use the Payments Workbench entry form?
  4. More detailed information on creating payments using the Payments Workbench entry form:
          a) Creating "Quick" Payments
          b) Creating "Manual" (and Wire) Payments
          c) Recording Supplier "Refunds" Received
          d) Creating a Clearing Payment
  5. Voiding Payments using the Payments Workbench
  6. Payment Reports: There are several reports related to payment processing:
  7. Alternative to using the Payments Workbench
  8. Diagnostic Tools
  9. Identifying What Went Wrong and Finding a Solution
          a. Ensure that you have the latest version of the Payments Workbench form:
          b. Issues with the LoV on the Supplier Site field
          c. Payments Workbench issues related to PPP settings
 11. Troubleshooting Known Issues with Payments Created in the Payments Workbench
  12. Environment Issues: Performance, Hardware, Database, Memory or other peripheral issues
  13. Logging a Service Request
 Standard Patching Process
 Patch Wizard
 Have more questions?

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