"cause.QuoteRateRequest.0002" Error Received Assigning Sell Itinerary to Quote After Viewing Itinerary (Doc ID 1321620.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

When viewing an Itinerary prior to assigning a Shipping Option/Itinerary to a Quote, the following error is received:

ERROR
-----------------------
cause.QuoteRateRequest.0002
java.lang.NullPointerException

java.lang.NullPointerException
at glog.webserver.quote.QuoteAddCost.createCostOption(QuoteAddCost.java:460)
at glog.webserver.quote.QuoteAddCost.addCostOptions(QuoteAddCost.java:156)
at glog.webserver.quote.QuoteAddCost.getDocument(QuoteAddCost.java:98)
at glog.webserver.util.AbstractServletProducer.process(AbstractServletProducer.java:87)
at glog.webserver.util.BaseServlet.service(BaseServlet.java:601)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at glog.webserver.session.ParameterValidation.doFilter(ParameterValidation.java:29)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at glog.webserver.screenlayout.ClientSessionTracker.doFilter(ClientSessionTracker.java:59)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at glog.webserver.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:534)




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into OTM.
2. Go to Brokerage and Forwarding --> Quote.
3. Search for any Quote.
4. Click to Edit.
5. Click the Quote Request Tab.
6. Check the Sell Perspective.
7. Click "Find Shipping Options".
8. Click the hyperlink for available Itinerary to view the Itinerary.
9. Click the X to close.
10. Click "Add to Quote".
11. Note the error received.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view Itineraries before assigning as a shipping option.

Cause

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