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Null Pointer Error Received Clicking The "Details" Button When The Primary Contact Id Is Not The Same As The Location Id (Doc ID 1323832.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 6.1.4 and later   [Release: 6.1 and later ]
Information in this document applies to any platform.

Symptoms


When a contact does not exist for a location with an ID which matches the location ID, the following error occurs when clicking on the DETAILS button even though a primary contact exists.

ERROR
-----------------------
java.lang.NullPointerException
at glog.webserver.util.Producer.getPkFromChild(Producer.java:565)
at glog.webserver.util.Producer.loadDocument(Producer.java:76)
at glog.webserver.util.AbstractManagementServlet.getDocument(AbstractManagementServlet.java:351)
at glog.webserver.util.AbstractServletProducer.process(AbstractServletProducer.java:75)
at glog.webserver.util.BaseServlet.service(BaseServlet.java:822)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.session.ParameterValidation.doFilter(ParameterValidation.java:29)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.screenlayout.ClientSessionTracker.doFilter(ClientSessionTracker.java:72)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
at java.lang.Thread.run(Thread.java:619)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Created Location: 2152 (no contact)

2.  Created 2 contacts for location 2152:
10174
10175 - primary contact


To Replicate:

1. Log into OTM 6.2.
2. Search for Location 2152.
3. Click to Edit.
4. Click Tab "Communication and Remarks".
5. Click the Details Button.
6. Note the error:

Cause

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In this Document
  Symptoms
  Cause
  Solution
  References

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.

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