NullPointerException Error Received Clicking The "Details" Button When The Primary Contact Id Is Not The Same As The Location Id
(Doc ID 1323832.1)
Last updated on JULY 20, 2024
Applies to:
Oracle Transportation Management - Version 6.1.4 and laterInformation in this document applies to any platform.
Symptoms
When a contact does not exist for a location with an ID which matches the location ID, the following error occurs when clicking on the DETAILS button, even though a primary contact exists.
ERROR
-----------------------
at glog.webserver.util.Producer.getPkFromChild(Producer.java:565)
at glog.webserver.util.Producer.loadDocument(Producer.java:76)
at glog.webserver.util.AbstractManagementServlet.getDocument(AbstractManagementServlet.java:351)
at glog.webserver.util.AbstractServletProducer.process(AbstractServletProducer.java:75)
at glog.webserver.util.BaseServlet.service(BaseServlet.java:822)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.session.ParameterValidation.doFilter(ParameterValidation.java:29)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.screenlayout.ClientSessionTracker.doFilter(ClientSessionTracker.java:72)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
at java.lang.Thread.run(Thread.java:619)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Location: <1> (no contact)
2. Created 2 contacts for location <1>:
<2> - contact
<3> - primary contact
To Replicate:
1. Log into OTM 6.2.
2. Search for Location <1>.
3. Click to Edit.
4. Click Tab "Communication and Remarks".
5. Click the Details Button.
6. Note the error:
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |