My Oracle Support Banner

R12: AP/IBY: Unable To Void Payment (prepayment) From Workbench Or Payments Manager (Doc ID 1326421.1)

Last updated on DECEMBER 10, 2024

Applies to:

Oracle Payments - Version 12.0.0 and later
Oracle Payables - Version 12.0.0 and later
Information in this document applies to any platform.
grayed out
greyed out

Symptoms

Unable to void a payment paid to a Prepayment from Actions window in the Payments Workbench (APXPAWKB).  The void checkbox is disabled / grayed out.

Or from Payments Manager, the following error is received:
    

Source product of payment xxxxx will not allow the payment to be voided. Please refer to the source product documentation for more information

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.