R12: AP/IBY: Unable To Void Payment (prepayment) From Workbench Or Payments Manager
(Doc ID 1326421.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Payments - Version 12.0.0 and laterOracle Payables - Version 12.0.0 and later
Information in this document applies to any platform.
grayed out
greyed out
Symptoms
Unable to void a payment paid to a Prepayment from Actions window in the Payments Workbench (APXPAWKB). The void checkbox is disabled / grayed out.
Or from Payments Manager, the following error is received:
Source product of payment xxxxx will not allow the payment to be voided. Please refer to the source product documentation for more information
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |