R12: AP/IBY: Unable To Void Payment (prepayment) from Workbench or Payments Manager

(Doc ID 1326421.1)

Last updated on MAY 11, 2018

Applies to:

Oracle Payments - Version 12.0.0 and later
Oracle Payables - Version 12.0.0 and later
Information in this document applies to any platform.


Unable to void a payment paid to a Prepayment from Actions window in the Payments Workbench (APXPAWKB).  The void checkbox is disabled / grayed out.

Or from Payments Manager, the following error is received:
    Source product of payment xxxxx will not allow the payment to be voided. Please refer to the source product documentation for more information


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms