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R12: Credit Memos Sometimes Get Unselected in a Payment Process Request Due to "Credit reduces payment amount below zero" (Doc ID 1327063.1)

Last updated on JUNE 21, 2023

Applies to:

Oracle Payables - Version 12.0.0 and later
Oracle Payments - Version 12.0.0 and later
Information in this document applies to any platform.


When processing a Payment Process Request (PPR), Credit Memos occasionally be deselected in the associated Selected Payment Schedules Report, due to the "Reason Not Selected" of

Credit Reduces Payment Amount Below Zero

Why would that occur in a case in which the PPR has selected Standard invoices for the same supplier and site, against which the system would presumably net the Credit Memo?  The result is that the Standard Invoices get paid while the Credit Memos get left behind as unpaid, and thus the system is failing to preserve the cash of the business.


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