R12: Credit Memos Sometimes Get Unselected in a Payment Process Request Due to "Credit reduces payment amount below zero"
(Doc ID 1327063.1)
Last updated on SEPTEMBER 10, 2024
Applies to:
Oracle Payables - Version 12.0.0 and laterOracle Payments - Version 12.0.0 and later
Information in this document applies to any platform.
Goal
When processing a Payment Process Request (PPR), Credit Memos occasionally be deselected in the associated Selected Payment Schedules Report, due to the "Reason Not Selected" of
Why would that occur in a case in which the PPR has selected Standard invoices for the same supplier and site, against which the system would presumably net the Credit Memo? The result is that the Standard Invoices get paid while the Credit Memos get left behind as unpaid, and thus the system is failing to preserve the cash of the business.
Solution
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In this Document
| Goal |
| Solution |
| References |