R12: Credit Memos Sometimes Get Unselected in PPR Due to "Credit reduces payment amount below zero" (Doc ID 1327063.1)

Last updated on AUGUST 19, 2017

Applies to:

Oracle Payables - Version 12.0.0 and later
Oracle Payments - Version 12.0.0 and later
Information in this document applies to any platform.

Goal

Sometimes, when processing a PPR (Payment Process Request), Credit Memos get unexpectedly marked as Unselected in the associated Selected Payment Schedules Report, due to Reason Not Selected: "Credit Reduces Payment Amount Below Zero"

Why would that occur in a case in which the PPR has selected Standard invoices for the same supplier and site, against which the system would presumably net the Credit Memo?  The result is that the Standard Invoices get paid while the Credit Memos get left behind as unpaid, and thus the system is failing to preserve the cash of the business.

Solution

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