R12: AP: Void Payment & Modify Invoice Leaves Invoice Stuck In Revalidation Status In Partial Accounted Status (Doc ID 1331224.1)

Last updated on MARCH 06, 2024

Applies to:

Symptoms

In the current functionality of the application a user is able to void a payment, make updates to the invoice distributions amount, then make updates to the Invoice header amount and then validate the invoice, if and only if the payment and voided payment occur in the same period.

If the payment (and it's accounting) and void of payment occur in different periods, then the customer is able to make changes to the amount fields of the invoice distributions, but unable to make updates to the amount field of the invoice header. Therefore making it impossible to re-validate the invoice. The amount field in the invoice header only becomes up datable once the voided payment is accounted.

However, in order to be able to account the voided check, the invoice must be placed in a validated state. The only way to do this is to reset the invoice distributions back to their original amounts that match the current invoice header amount, the invoice can then be validated, the voided payment accounted, and then the invoice can successfully be changed with the amounts.


Steps to reproduce the issue;

1. Create Payment Void event against a payment in a closed period (the invoice the payment is applied to is in a closed period); do not account it.

2. Adjust the Invoice Distribution so that the Invoice Amount no longer equals the sum of the distributions

2.1 The Invoice Amount field is disabled and cannot be altered as there are outstanding payment activities against this invoice.

2.2 The re-validation fails as the Invoice Amount and Invoice Distribution total vary

3. The Payment Void event cannot be accounted as the related Invoice is not validated.

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When the Payment is accounted right after the void, the invoice can be adjusted changing the invoice amount without issue.

Cause

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