Error When Trying To Log Into Applications "You Have Encountered An Unexpected Error. Please Contact The System Administrator For Assistance"
(Doc ID 1331409.1)
Last updated on AUGUST 07, 2024
Applies to:
Oracle E-Business Suite Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, IAS for Applications Technology
when attempting to login after entering username and password the following error occurs:
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Error Stack:
==========
java.lang.NullPointerException
at oracle.apps.fnd.framework.navigate.webui.OANewHomePageCO.processRequest(OANewHomePageCO.java:219)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:600)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1182)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:968)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:935)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:659)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:968)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:935)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:659)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2607)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1940)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:543)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:431)
at _OA._jspService(_OA.java:212)
The issue can be reproduced at will with the following steps:
1. Access the EBS login page.
2. Enter the username and password.
3. Encounter the issue.
The issue has the following business impact:
Due to this issue, users cannot access applications.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |