Unable To Delete Stylesheet Contact Preference From Carrier/Service Provider (Doc ID 1332606.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

When attempting to Delete a Stylesheet from the Contact Preferences on the Carrier, the screen refreshes, but the row does not delete.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
To Replicate:
1. Log into OTM.
2. Search For a Service Provider which has a STYLESHEET attached to the Contact Preference.
3. Select and click Edit.
4. Click the Communications and Remarks Tab.
5. Go down to Contact Preferences and attempt to delete the row "STYLESHEET" by clicking the trashcan.
6. Note the screen refreshes, but the row still exists.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.