Troubleshooting a Price Issue With a Sales Order / Return Order
(Doc ID 1334986.1)
Last updated on JULY 27, 2023
Applies to:
Oracle Order Management - Version 11.5.10.0 and laterOracle Advanced Pricing - Version 11.5.10 and later
Information in this document applies to any platform.
Form:OEXOEORD.FMB - Sales Orders
Form:OEXOETEL.FMB - Quick Sales Orders
Form:OEXOEADJ.FMB - Adjustments Screen
Form:OEXOERET.FMB - Retrobill Summary
Form:OEXOERLI.FMB - Retrobill Results
Purpose
This note will assist with troubleshooting Order Management sales order issues that involve pricing.
Troubleshooting Steps
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Purpose |
| Troubleshooting Steps |
| How to Show the Detailed Error Message (if available) |
| Error Message For Formula is in a Different Language Than Users Language When Entering an Order Line |
| Incorrect Precision or Rounding After 12.1.3 Upgrade at Entry or at Booking |
| Multicurrency Price List Takes The Wrong Conversion Rate |
| Automatic Modifier is Not Applied |
| Why Can a Manual Modifier Be Applied to an Order Line Set to Freeze Price? |
| Manual Modifier Does Not Work |
| Item Not on Price List |
| Configuration Not Pricing |
| Note: Oracle Order Management does not roll-up the price of the configured item. |
| Mass Change Cannot be Used For Updating the Price of the Configured item. |
| Incompatibility Processing; Duplicate Price List Error or Unexpected Modifier Application |
| Additional Sales Order Form Errors |
| Issues With Return Order / RMA |
| Issue Using Mass Change |
| Issue With Coupon Redemption |
| Order Capture (ASO) Message is Not Generated |
| Troubleshooting Freight Charges |
| Additional Troubleshooting Resource(s) |
| Generic Solutions |
| Pricing Security Consideration |
| Rebuild Denormalized Data |
| Rebuild Attribute Mapping Rules |
| Review Attribute Mapping Rules Error Report |
| Recompile Order Management and Advanced Pricing libraries and forms. |
| For Oracle Applications Release 12 |
| For Oracle Applications Release 11i |
| Diagnostic Steps, Scripts and Debug Files |
| How to Generate a Debug File Involving a Sales Order For Pricing Analysis |
| Review Diagnostics: List Line Details for the pricing object in question |
| Review Modifiers Detail Report |
| Diagnostics: Appscheck Report |
| Sales Order Diagnostics |
| FRD |
| Integration Reference Notes |
| Cumulative Patches |
| Technical References |
| References |