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Troubleshooting a Price Issue With a Sales Order / Return Order (Doc ID 1334986.1)

Last updated on APRIL 19, 2019

Applies to:

Oracle Order Management - Version 11.5.10.0 and later
Oracle Advanced Pricing - Version 11.5.10 and later
Information in this document applies to any platform.
Form:OEXOEORD.FMB - Sales Orders
Form:OEXOETEL.FMB - Quick Sales Orders
Form:OEXOEADJ.FMB - Adjustments Screen
Form:OEXOERET.FMB - Retrobill Summary
Form:OEXOERLI.FMB - Retrobill Results



Purpose

This note will assist with troubleshooting Order Management sales order issues that involve pricing. 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 How to Show the Detailed Error Message (if available)
 Error Message For Formula is in a Different Language Than Users Language When Entering an Order Line
 Incorrect Precision or Rounding After 12.1.3 Upgrade at Entry or at Booking
 Multicurrency Price List Takes The Wrong Conversion Rate
 Automatic Modifier is Not Applied
 Why Can a Manual Modifier Be Applied to an Order Line Set to Freeze Price?
 Manual Modifier Does Not Work
 Item Not on Price List
 Configuration Not Pricing
        Note: Oracle Order Management does not roll-up the price of the configured item.
 Mass Change Cannot be Used For Updating the Price of the Configured item.
 Incompatibility Processing; Duplicate Price List Error or Unexpected Modifier Application
 Additional Sales Order Form Errors
 Issues With Return Order / RMA
 Issue Using Mass Change
 Issue With Coupon Redemption
 Order Capture (ASO) Message is Not Generated
 Troubleshooting Freight Charges
 Additional Troubleshooting Resource(s)
 Generic Solutions
 Pricing Security Consideration
 Rebuild Denormalized Data
 Rebuild Attribute Mapping Rules
 Review Attribute Mapping Rules Error Report
 Recompile Order Management and Advanced Pricing libraries and forms.
 For Oracle Applications Release 12
 For Oracle Applications Release 11i
 Diagnostic Steps, Scripts and Debug Files
 How to Generate a Debug File Involving a Sales Order For Pricing Analysis
 Review Diagnostics: List Line Details for the pricing object in question
 Review Modifiers Detail Report
 Diagnostics: Appscheck Report
 HTMOMSE Sales Order Diagnostic Script
 FRD
 Integration Reference Notes
 Cumulative Patches
 White Papers
References

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