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Sales Order Header does not Close After All Lines Have Closed (Doc ID 133837.1)

Last updated on JULY 22, 2023

Applies to:

Oracle Order Management - Version 11.5.7 to 12.2 [Release 11.5.7 to 12.2]
Oracle Order Management - Version 12.2.10 to 12.2.10 [Release 12.2]
Oracle Order Management - Version 12.2.7 to 12.2.7 [Release 12.2]
Information in this document applies to any platform.


Sales order header does not close after all lines have closed.  The header still shows 'Booked' on the Sales Order form.


1. Login as Order Management Super User responsibility
2. Navigate to Orders, Returns  > Orders, Returns
3. Enter order number in Find window and hit Find button
4. This will bring up the order in the Order Organizer
5. Here the status shows 'Booked'
6. Hit the Open button and select the Lines tab
7. Here the line status shows 'Closed'




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