Sales Order Header does not Close After All Lines Have Closed (Doc ID 133837.1)

Last updated on FEBRUARY 12, 2017

Applies to:

Oracle Order Management - Version 11.5.7 to 11.5.10.0 [Release 11.5.7 to 11.5.10]
Information in this document applies to any platform.

Symptoms

Problem Description
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The sales order header does not close after all lines have been shipped and have closed.  The header still shows 'Booked' on the Sales Order form.
Ship Confirm completed successfully; the Inventory Interface and Order Management Interface log files indicate there were no errors in these processes.

Steps to replicate :
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1. Login as Order Management responsibility
Navigate Orders, Returns  > Orders, Returns
2. Enter order number in Find window and hit Find button
This will bring up the order in the Order Organizer
Here the status shows 'Booked'
Hit the Open button and select the Lines tab
Here the line status shows 'Closed'

Cause

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