Not Able To Send Email Outside Local Domain Using Oracle Email Center (Doc ID 1339671.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 11.5.10.1 and later
Information in this document applies to any platform.

Symptoms

When sending emails from email center / email server outside of customer's domain the emails are seen in the email center sent folder but do not reach their destination. Outbox processor is working fine.

EXPECTED BEHAVIOR
-----------------------
Emails to be able to reach outside world.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Email Center Agent console
2. Send email to hotmail or yahoo
3. emails not received

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms