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Advanced SR Processing: Email Sent By Employee Is Stuck In iem_rt_preproc_emails (Doc ID 1340957.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Email Center - Version 12.1.2 and later
Information in this document applies to any platform.


How does Email Center application handle Service Request creation when using Advanced Processing and the Email Parser Tags are not used in the email?


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