Advanced SR Processing: Email Sent By Employee Is Stuck In iem_rt_preproc_emails (Doc ID 1340957.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.2 and later
Information in this document applies to any platform.
***Checked for relevance on 13-Sep-2013***

Goal

How does Email Center application handle Service Request creation when using Advanced Processing and the Email Parser Tags are not used in the email?

Solution

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