Order Line Remains in Picked (Awaiting Shipping) Status After Ship Confirmation (Doc ID 1350621.1)

Last updated on NOVEMBER 15, 2016

Applies to:

Oracle Order Management - Version 12.0.0 and later
Information in this document applies to any platform.
Form:WSHFSTRX.FMB - Shipping Transactions Form
Form:OEXOEMOE.FMB - Enter Orders

Symptoms

Upon booking an order the delivery detail is created with a status of "Ready to Release" in table WSH_DELIVERY_DETAILS.  However, the OMI flag shows as "X".

The delivery detail can be pick released and ship confirmed without a problem.
When the interface trip stop is run it completes successfully but does NOT interface the delivery detail to OM and therefore the order line never shows as Shipped.   It remains at picked (Awaiting Shipping).

OMI = Order Management Interface.
In table wsh_delivery_details, the column for OMI is oe_interfaced_flag
After booking an order, the system creates a delivery detail in wsh_delivery_details and the oe_interfaced_flag = N.  Once the shipment is made, the system interfaces the delivery detail to OM and the oe_interfaced_flag changes to Y. 

When the value for oe_interfaced_flag = X, the system cannot interface the delivery detail to OM.

Ways of representing this OMI flag are:
OMI = X
OMI flag
OM flag
oe_interfaced_flag



To identify if any open order lines have delivery details with oe_interfaced_flag = 'X', run the following:

select wdd.source_header_number "Order Number", wdd.source_line_id,
wdd.delivery_detail_id, wdd.released_status, wdd.oe_interfaced_flag,
wdd.creation_date, ol.flow_status_code,ol.open_flag
FROM wsh_delivery_details wdd,
oe_order_lines_all ol
WHERE wdd.source_line_id = ol.line_id
and wdd.source_code = 'OE'
and wdd.container_flag = 'N'
and wdd.oe_interfaced_flag = 'X'
and ol.open_flag = 'Y';



STEPS
------
Responsibility: OM Super User
Create and Book Order
Pick Relaese
Ship Confirm
OM Line Shows Picked instead of Shipped.
In the HTMomse12.sql output the flow code = Awaiting Shipping

Cause

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