R12 - Service Request form: How Some Fields are Defaulted from Installed Base

(Doc ID 1364722.1)

Last updated on MAY 11, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


How are certain fields populated in the Service Request form when an Item Instance is selected from the Installed Base (IB)?


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