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Web Adi Cannot Create Journal Document In Excel 2007 (Doc ID 1366138.1)

Last updated on AUGUST 11, 2024

Applies to:

Oracle Web Applications Desktop Integrator - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
 

Symptoms

After upgrading from 11.5.9 to R12.1.3, WEB ADI journals are not getting created for excel 2007 users. It works for Excel 2010 users

Steps to Reproduce :-

Try to create a Journal template. After some time, they get the error:

Error
Your document could not be created.
Please contact your support representative.

Enable trace and bne.log shows:

BneFileDownloadPage1::createPage() Page Refresh count = 10 This may indicate poor performance on the webserver and will result in the user waiting for their viewer to create.

Changes

First time to test using Excel 2007.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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