Web Adi Cannot Create Journal Document In Excel 2007

(Doc ID 1366138.1)

Last updated on SEPTEMBER 29, 2016

Applies to:

Oracle Web Applications Desktop Integrator - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance on 29-SEP-2016


After upgrading from 11.5.9 to R12.1.3, WEB ADI journals are not getting created for excel 2007 users.
It works for Excel 2010 users

Steps to Reproduce
1. Try to create a Journal template. After some time, they get the error:

Your document could not be created.
Please contact your support representative.

Enable trace and bne.log shows:

BneFileDownloadPage1::createPage() Page Refresh count = 10 This may indicate poor performance on the webserver and will result in the user waiting for their viewer to create.


First time to test using Excel 2007.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms