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Web Adi Cannot Create Journal Document In Excel 2007 (Doc ID 1366138.1)

Last updated on OCTOBER 02, 2020

Applies to:

Oracle Web Applications Desktop Integrator - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance on 29-SEP-2016


After upgrading from 11.5.9 to R12.1.3, WEB ADI journals are not getting created for excel 2007 users. It works for Excel 2010 users

Steps to Reproduce :-

Try to create a Journal template. After some time, they get the error:

Your document could not be created.
Please contact your support representative.

Enable trace and bne.log shows:

BneFileDownloadPage1::createPage() Page Refresh count = 10 This may indicate poor performance on the webserver and will result in the user waiting for their viewer to create.


First time to test using Excel 2007.


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