WebADI Download Process is Hanging. (Doc ID 1367513.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Web Applications Desktop Integrator - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

Actual Behaviour

Users are unable to download & save any spreadsheet from ebs 12.1.3 (e.g. using desktop integration role). The download program just hangs, mostly at 0% but sometimes at higher %.

This works on some instances and downloads in 1-2 seconds, however on selected instances (clones) it just will not work.

Note:- If the hung session is left alone it will sometimes complete over 1 hour later

Expected Behaviour

WebADI download should work consistently.

Steps to Reproduce

The issue can be reproduced at will with the following steps:

1:- Signon as the SYSADMIN user
2:- From menu choose desktop integration
3:- Select create document
4:- Choose HR assignment detail (for example) and select next
5:- Excel 2007 with reporting ticked select next
6:- Mapping = PER_ASSIGNMENTS_V Mapping, session date = 2011/10/12 - select continue
7:- Create document
8:- Save to file
9:- Session hangs

Business Impact

Due to this issue, the WebADI download functionality is consistent and it is not possible to go live with this this problem in place.

Cause

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