My Oracle Support Banner

E-Business Suite : WebADI Download Process is Hanging (Doc ID 1367513.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Web Applications Desktop Integrator - Version to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


Actual Behaviour

Users are unable to download and save any spreadsheet from ebs 12.1.3 (e.g. using desktop integration role). The download program just hangs, mostly at 0% but sometimes at higher %.

This works on some instances and downloads in 1-2 seconds, however on selected instances (cloned) it just will not work.

Note:- If the hung session is left alone it will sometimes complete over 1 hour later

Expected Behaviour

WebADI download should work consistently.

Steps to Reproduce

The issue can be reproduced at will with the following steps:

1:- Signon as the SYSADMIN user
2:- From menu choose desktop integration
3:- Select create document
4:- Choose HR assignment detail (for example) and select next
5:- Excel 2007 with reporting ticked select next
6:- Mapping = PER_ASSIGNMENTS_V Mapping, session date = 2011/10/12 - select continue
7:- Create document
8:- Save to file
9:- Session hangs

Business Impact

Due to this issue, the WebADI download functionality is consistent and it is not possible to go live with this this problem in place.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.