Is It Possible To Apply A Default Email Center Standard Template To All Email Replies?

(Doc ID 1368221.1)

Last updated on JANUARY 12, 2015

Applies to:

Oracle Email Center - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 03-OCT-2014***

Goal

Currently, for message enhancements such as an email tag-line, agents must manually remember to apply to all messages.


eg:

All message sent from the Support@Company.com account have the tag:

Customer Support Department, Contracts Division @2011


In Oracle Email Center (IEM), is it possible to automatically apply a template to all email center replies?




Solution

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