Is It Possible To Apply A Default Email Center Standard Template To All Email Replies?
(Doc ID 1368221.1)
Last updated on AUGUST 08, 2021
Applies to:Oracle Email Center - Version 12.1.1 and later
Information in this document applies to any platform.
Currently, for message enhancements such as an email tag-line, agents must manually remember to apply to all messages.
All message sent from the Support@XXXX.com account have the tag:
Customer Support Division, My Support @2011
In Oracle Email Center (IEM), is it possible to automatically apply a template to all email center replies?
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