Is It Possible To Apply A Default Email Center Standard Template To All Email Replies? (Doc ID 1368221.1)

Last updated on AUGUST 08, 2021

Applies to:

Oracle Email Center - Version 12.1.1 and later
Information in this document applies to any platform.

Currently, for message enhancements such as an email tag-line, agents must manually remember to apply to all messages.

eg:

All message sent from the Support@XXXX.com account have the tag:

Customer Support Division, My Support @2011

In Oracle Email Center (IEM), is it possible to automatically apply a template to all email center replies?

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