Non English Characters in XID not Returning Details from Links (Doc ID 1369011.1)

Symptoms

Using IE, if Non-English characters (for example, Š ¡ Ç ) are used in the rate offering/record/order, the rate hyperlinks on the show routing option screen generate an NPE error. Once the shipment is created from show routing options, the shipment is not visible in the tree view and is not returned from the smartlink ‘view related shipment’.

java.lang.NullPointerException
at glog.webserver.util.Producer.getPkFromChild(Producer.java:565)
at glog.server.producer.ProducerBean.createMasterElementRemote(ProducerBean.java:84)
at glog.server.producer.ProducerServerSideEJBWrapper.createMasterElementRemote(ProducerServerSideEJBWrapper.java:38)
at glog.server.producer.producer_Producer_e10675_EOImpl.createMasterElementRemote(producer_Producer_e10675_EOImpl.java:60)
at glog.server.producer.producer_Producer_e10675_EOImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:589)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:477)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:473)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)

Changes

Cause

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