Non English Characters in XID not Returning Details from Links

(Doc ID 1369011.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Transportation Operational Planning - Version 6.2.0 and later
Information in this document applies to any platform.
***Checked for relevance on 14-Nov-2013***

Symptoms


Using IE, if Non-English characters are used in the rate offering/record/order, the rate hyperlinks on the show routing option screen generate an NPE error. Once the shipment is created from show routing options, the shipment is not visible in the tree view and is not returned from the smartlink ‘view related shipment’.

java.lang.NullPointerException
at glog.webserver.util.Producer.getPkFromChild(Producer.java:565)
at glog.server.producer.ProducerBean.createMasterElementRemote(ProducerBean.java:84)
at glog.server.producer.ProducerServerSideEJBWrapper.createMasterElementRemote(ProducerServerSideEJBWrapper.java:38)
at glog.server.producer.producer_Producer_e10675_EOImpl.createMasterElementRemote(producer_Producer_e10675_EOImpl.java:60)
at glog.server.producer.producer_Producer_e10675_EOImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:589)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:477)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:473)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)

Cause

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