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Receipt Reversal: Troubleshooting, Known Issues and Patches (Doc ID 1374229.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Receivables - Version 11.5.10.2 and later
Information in this document applies to any platform.
Form:ARXRWMAI.FMB - Receipts


Purpose

Oracle Receivables (AR): Receipts Workbench Information Center > Note 1374229.1

This document provides troubleshooting tips and a consolidation of known issues and patches regarding Receipt Reversal in Oracle Receivables.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 1. Review Setup
 2. Troubleshooting
    a. Reverse...1 button is not enabled
    b. Debit Memo Reversal is automatically selected and cannot be changed
    c. Cannot create a Debit Memo Reversal
    d. Debit memo is not inheriting the Receipt Number
    e. Reversed Receipts and impact on Cash Management Reconciliation
    f. Applications button is not disabled for a Reversed Receipt
    g. Cannot edit/update details of a Reversed Receipt
    h. Additional Resources for Debugging
 3. Known Issues and Patches
References

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