Check Writer (XML) Not Spawning Payroll File Reporters, Error's: 'Unable to create font cache directory'

(Doc ID 1375039.1)

Last updated on DECEMBER 05, 2016

Applies to:

Oracle HRMS (US) - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


When submitting Checkwriter XML, the payroll file reporters are not launched.  When running the process with pay action parameter logging 'GZT' and threads set to 1, the following error is seen:

oracle.apps.xdo.XDOException: Unable to create font cache directory: /var/tmp/xdofonts/TRNG
at oracle.apps.xdo.oa.util.FontCacheManager.getFontFilePath(
at oracle.apps.xdo.oa.util.FontHelper.createFontProperties(
at oracle.apps.xdo.oa.util.ConfigHelper.getFontProperties(
at oracle.apps.xdo.oa.schema.server.TemplateHelper.runProcessTemplate(
at oracle.apps.xdo.oa.schema.server.TemplateHelper.processTemplate(
at oracle.apps.xdo.oa.schema.server.TemplateHelper.processTemplate(





Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms