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Check Writer (XML) Not Spawning Payroll File Reporters, Error: 'Unable to create font cache directory' (Doc ID 1375039.1)

Last updated on SEPTEMBER 09, 2019

Applies to:

Oracle HRMS (US) - Version 12.1 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

When submitting Checkwriter XML, the payroll file reporters are not launched.  This can also be seen with Retro-Notifications Report (Enhanced) - PDF or other XML processes.

When running the process with pay action parameter logging 'GZT' and threads set to 1, the following error is seen:


oracle.apps.xdo.XDOException: Unable to create font cache directory: /var/tmp/xdofonts/TRNG
at oracle.apps.xdo.oa.util.FontCacheManager.getFontFilePath(FontCacheManager.java:154)
at oracle.apps.xdo.oa.util.FontHelper.createFontProperties(FontHelper.java:432)
at oracle.apps.xdo.oa.util.ConfigHelper.getFontProperties(ConfigHelper.java:166)
at oracle.apps.xdo.oa.schema.server.TemplateHelper.runProcessTemplate(TemplateHelper.java:5817)
at oracle.apps.xdo.oa.schema.server.TemplateHelper.processTemplate(TemplateHelper.java:3459)
at oracle.apps.xdo.oa.schema.server.TemplateHelper.processTemplate(TemplateHelper.java:3548)
at oracle.apps.pay.core.documents.DocGenerator.process(DocGenerator.java:509)

 

Cause

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In this Document
Symptoms
Cause
Solution


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