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Master Troubleshooting Guide for POXPOPDF: PO Output for Communication (Doc ID 1375082.1)

Last updated on JULY 10, 2019

Applies to:

Oracle Purchasing - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Maintenance check 5/23/2015

Purpose

This Troubleshooting Guide is intended to aide in troubleshooting problems with the PO Output for Communication process. Whether the PO Output for Communication is being manually printed from Reports>Run, automatically spawned when the purchasing document is approved or generated from the Purchase Order Summary report with Tools>Communicate there are some basic troubleshooting steps that can be used. Often there will not be obvious error messaging when issues occur, the supplier or user will just report that the print, email, fax or output did not occur.  The troubleshooting section below will aid to obtain additional error messaging.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 check_setup Step 1. Check Setup
 A. PO Output Format
 B.  Document Type Layout
 C.  Archive On
 D.  Supplier Notification
 E.  Profile Options
 F. Faxing
 G.  Replication Steps
 target  Step 2. Targeted Patching
 A. Critical Patching
 B. Detailed Patching
 lightbulbDid You Know?
 binocular  Step 3. Common Issues
 A. Common Errors
 B. Frequently Asked Questions (FAQs)
 bullhorn Step 4. Additional Troubleshooting Steps
 A. Obtain and Review the log file
 B. Track the email request from Tools>Communicate
 C. Obtain the Trace and Debug
 question_mark Step 5.  Still Have Questions
References

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