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Error 'APP-PAY-07220: The primary key specified is invalid' Processing the Open Life Event (Doc ID 1388703.1)

Last updated on JANUARY 29, 2022

Applies to:

Oracle Advanced Benefits - Version 12.0.6 and later
Information in this document applies to any platform.


On 12.0.6 version in Oracle Advanced Benefits,

When attempting to process the Open life event, the following error occurs:

APP-PAY-07220: The primary key specified is invalid.

Cause: The primary key values specified are invalid and do not exist in the schema.
Action: Check the primary key values before attempting to carry out the operation again.

The issue can be reproduced at will with the following steps:
HRMS Manager>People>Benefit Service Center>
1. Go to responsibility US Super HRMS Manager and navigate to People > Benefits Service Center.
2. Date Track 01-Sep-14 and query an employee.
3. From the Desktop Activities drop down, select Process Open Enrollment and choose Assigned Life Event Occurred Date of 01-Jan-2015 > Continue.


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