Order Shipped, Invoice Generated But Stock Has Not Reduced (Bill Only With Inventory Interface) (Doc ID 1389015.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Transaction Fulfillment & Generic Fulfillment issues

ACTUAL BEHAVIOR
---------------
For one order, inventory balances and transactions are not created. Created sales order and booked it.
Since we are using quick invoicing as soon as we book the order and run inventory interface, invoice get generated and stock reduced.
But in this particular case invoice is generated but stock does not reduced.

EXPECTED BEHAVIOR
-----------------------
To create inventory data and reduce stock.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, items are still reserved and incorrect balances.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms