TeleService: List of Values for the Instance / Serial Number Fields Show Only Certain Items
Last updated on SEPTEMBER 26, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
While creating a Service Request on the main Service Request form or on the Contact Center Service Request tab:
The list of Item Instances in the Instance or Serial Number list of values (LOVs) are limited to certain values.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms