TeleService: List of Values for the Instance / Serial Number Fields Show Only Certain Items (Doc ID 1392533.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
CSXSRISR.fmb
CSSRISR.pld
CSXSRTAB.fmb

Goal

While creating a Service Request on the main Service Request form or on the Contact Center Service Request tab:

The list of Item Instances in the Instance or Serial Number list of values (LOVs) are limited to certain values.




Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms