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TeleService: List of Values for the Instance / Serial Number Fields Show Only Certain Items (Doc ID 1392533.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


While creating a Service Request on the main Service Request form or on the Contact Center Service Request tab:

The list of Item Instances in the Instance or Serial Number list of values (LOVs) are limited to certain values.


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