TeleService: List of Values for the Instance / Serial Number Fields Show Only Certain Items
(Doc ID 1392533.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
While creating a Service Request, on the main Service Request form or on the Contact Center Service Request tab, the list of Item Instances in the Instance or Serial Number list of values (LOV's) are limited to certain values.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document