TeleService: List of Values for the Instance / Serial Number Fields Show Only Certain Items
(Doc ID 1392533.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
While creating a Service Request, on the main Service Request form or on the Contact Center Service Request tab, the list of Item Instances in the Instance or Serial Number list of values (LOV's) are limited to certain values.
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