TeleService: List of Values for the Instance / Serial Number Fields Show Only Certain Items

(Doc ID 1392533.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


While creating a Service Request on the main Service Request form or on the Contact Center Service Request tab:

The list of Item Instances in the Instance or Serial Number list of values (LOVs) are limited to certain values.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms