TeleService: List of Values for the Instance / Serial Number Fields Show Only Certain Items
(Doc ID 1392533.1)
Last updated on SEPTEMBER 26, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
While creating a Service Request on the main Service Request form or on the Contact Center Service Request tab:
The list of Item Instances in the Instance or Serial Number list of values (LOVs) are limited to certain values.
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