Special Service Is Not Considered When "Choose Least Cost" Service Provider Is Executed (Doc ID 1393404.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 6.2.3 and later   [Release: 6.2 and later ]
Information in this document applies to any platform.

Symptoms

A Special Service is added to a shipment via a Tracking Event. The Special Service is successfully added using the Agent Action: (TRACKING EVENT TO SHIPMENT) UPDATE SPECIAL SERVICE. When the shipment action "Choose Least Cost" action is executed, the shipment is updated, but the newly added Special Service is deleted, therefore not being part of the shipment cost consideration.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms