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Setup And Configuration For Automatic Update Of Service Requests From Email Center (Doc ID 1404925.1)

Last updated on SEPTEMBER 02, 2018

Applies to:

Oracle Email Center - Version 12.0.3 and later
Information in this document applies to any platform.

Goal

This note aims to expand on:

Document: 1273727.1 - Set-Up and configuration for auto creation of Service Request from Email Center.

By giving advice on how to add auto update of Service Request from an Email.

Solution

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In this Document
Goal
Solution
 Create Service Request from Email.
 Send in Email:
 Reply to Customer
 Check SR creation and Status
 Create Auto Update Rule
 
 Testing
 Reply to Create SR Email
 Differences in Service Request Creation and Update Service Request, with regards to Interactions and Service Request Notes.
 
 
References


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