Credit Memo is Not Created After Terminating Some Service Contracts (Doc ID 1406374.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

Credit Memos are not getting created by Service Contracts Main Billing for some Service Contracts.

In the Summary > Pricing/Billing tab for contracts with this issue the following is true:

Steps to reproduce:

1. Go to (R) Service Contracts Manager (N) Launch Pad

2. Search for the desired contract, right-click on the contract in the search results
- terminate the contract.

3. Run Service Contracts Main Billing
- the credit memo for the terminated contract is not created.

Cause

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