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Why is The Inventory Organization Changed For Enterprise Asset Management (EAM) Service Requests After Upgrade To R12.1.3? (Doc ID 1407355.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Why is the inventory validation organization changed for Enterprise Asset Management (EAM) service requests during upgrade to R12?

After upgrade from 11.5.10 to R12.1.3, the INV_ORGANIZATION_ID for the EAM service requests appears to be changed in table CS_INCIDENTS_ALL_B, compared to the 11.5.10. value.

Solution

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In this Document
Goal
Solution


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