"java.lang.ClassNotFoundException" Error Recieved Clicking On Ask Otm - Conopt - Hyperlink To "Container Opt Configuration Id" (Doc ID 1415679.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Transportation Management - Version 6.2.3 and later
Information in this document applies to any platform.
***Checked for relevance on 21-Nov-2013***

Symptoms


When clicking on the Container Opt Configuration ID hyperlink using the Ask OTM Container Optimization, the following error is received:


ERROR
-----------------------
Error while retrieving query glog.server.query.powerdata.ContainerOptConfigQuery
java.lang.ClassNotFoundException: glog.server.query.powerdata.ContainerOptConfigQuery

java.lang.ClassNotFoundException: glog.server.query.powerdata.ContainerOptConfigQuery
at java.net.URLClassLoader$1.run(URLClassLoader.java:202)
at java.net.URLClassLoader.findClass(URLClassLoader.java:190)
at java.lang.ClassLoader.loadClass(ClassLoader.java:307)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:308)
at java.lang.ClassLoader.loadClass(ClassLoader.java:248)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:169)
at glog.webserver.util.QueryHelper.getQuery(QueryHelper.java:61)
at glog.webserver.util.ViewDisplayServlet.processQuery(ViewDisplayServlet.java:82)
at glog.webserver.util.ViewDisplayServlet.getDocument(ViewDisplayServlet.java:58)
at glog.webserver.util.AbstractServletProducer.process(AbstractServletProducer.java:75)
at glog.webserver.util.BaseServlet.service(BaseServlet.java:822)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:718)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.session.ParameterValidation.doFilter(ParameterValidation.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.screenlayout.ClientSessionTracker.doFilter(ClientSessionTracker.java:74)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:45)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:111)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:890)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
at java.lang.Thread.run(Thread.java:619)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into OTM 6.2.
2. At the Bottom of the screen (Ask OTM), click Container Optimization.
3. Select Equipment DRY VANS, tick ignore equipment cost / availability.
4. Click Next.
5. Click on the hyperlinked Container Opt Configuration ID (custom one) and the following error is received:

Cause

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