Pre-Payment Credit Card Authorization For Payment Line Number Failed (Doc ID 1417511.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 12.0.0 to 12.2 [Release 12.0 to 12.2]
Information in this document applies to any platform.
Form:OEXOEORD.FMB - Sales Orders


Symptoms


On : 12.1.3 version, Transaction Payment

How to apply a receipts from sales order screen for a particular customer
We have tried to do this from function “Payment” on action but we couldn’t go with this solution to the end so we wander if you can help us with this issue

  1.   AR Superuser -> First we have created new receipt for customer number
  2.   OM Superuser -> Create new sales order for the same customer number
  3.   Add the required lines
  4.   Press Process Payment using 'Actions > Payments'

'On Payment Hold' and 'Prepay' check boxes are checked.

'Process Payment' button shows the 'Note' :

ERROR
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Pre-payment Credit Card Authorization for Payment Line Number 1 failed with error. The document sequence number was used to default the receipt number.
press 'OK', When choose 'View Receipts' , it shows another error :

APP-ONT-251681: There are no receipts to view.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1.   AR Superuser -> First we have created new receipt for customer number
  2.   OM Superuser -> Create new sales order for the same customer number
  3.   Add the required lines
  4.   Press Process Payment using 'Actions > Payments'

Cause

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