Pricing Attributes Re-Default In Header Of Order After Fields Have Been Entered OEXEDEPB (Doc ID 1421937.1)

Last updated on JULY 18, 2024

Applies to:

Symptoms

On : 11.5.10.1-R12+  version, Price List

ACTUAL BEHAVIOR
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Find that when the price list is updated on the sales order header record
for a booked order, that the values for the shipping method, payment term
and freight term are being overridden by defaulting rules.

EXPECTED BEHAVIOR
-----------------------
Expect the values for the shipping method, payment term and freight term
to remain the same on a booked sales order even when the price list is updated.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User (or equivalent)
2. Navigate to: Orders, Returns > Sales Orders
3. Enter a sales order header record
4. Update the values for the shipping method, payment term and freight term
to a different value than what was defaulted into these fields.
5. Enter a sales order line
6. Save
7. Book the order
8. Update the price list on the order header
9. Click on the sales order header "other" tab
Find that the value for the shipping method, payment term and freight term
are re-set to the same values that were initially defaulted upon entry of the sales order
(Values before one manually updated to new values and saved)

--No pricing modifiers are applied to the sales order header nor sales order line

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Fields get changed from the desired values unintentionally causing errors in business processing.

Cause

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