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How To Debug Auto-processing Issues With Email Center. (Help with failing Auto Service Request creation) (Doc ID 1427925.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Email Center - Version 12.0.6 to 12.2.3 [Release 12.0 to 12.2]
Information in this document applies to any platform.


It is possible to debug Auto-Processing of Emails in Email Center, by use of a debug script.

There are scripts for:

These scripts are useful as when developing an auto-processing rule for use in Email Center, the only indication that there is an issue is if the Email goes to the Supervisor Queue for manual processing.

It is strongly recommended that these scripts are only used on Test Instances to debug problems.

The following note:


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In this Document
 The Scripts
 When to use the Scripts
 Stopping the Concurrent Programs
 Send in New Emails
 Running the Script
 Output from Auto-Create Service Request Processing
 TroubleShoot Auto-Create Service Request Processing

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