How to Debug Auto-Processing Issues with Email Center. (Help with failing Auto Service Request creation)
Last updated on FEBRUARY 20, 2018
Applies to:Oracle Email Center - Version 12.0.6 to 12.2.3 [Release 12.0 to 12.2]
Information in this document applies to any platform.
It is possible to debug Auto-Processing of Emails in Email Center, by use of a debug script.
There are scripts for:
These scripts are useful as when developing an auto-processing rule for use in Email Center, the only indication that there is an issue is if the Email goes to the Supervisor Queue for manual processing.
It is strongly recommended that these scripts are only used on Test Instances to debug problems.
The following note:
- Details the scripts that can used.
- The parameters required for the scripts.
- Output expected.
- Common errors that can be found.
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