My Oracle Support Banner

Customer Form Issue: Unable To Create Personalizations On Customer Pages At Site Level (Doc ID 1433553.1)

Last updated on FEBRUARY 01, 2023

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Customers Module, you are unable to create personalizations on the Customer Account page at SITE level

Customer Overview page
(/oracle/apps/ar/cusstd/acctoview/webui/AcctOviewPG 120.0.12010000.3)
(/oracle/apps/ar/cusstd/ovrview/webui/ArCusOvrPG 120.0.12010000.2)

Steps to Reproduce:
Responsiblity: Receivables Manager
Navigation: Customers > Customers

  1. Query by registry ID (xxxx), 1 customer and 3 accounts displayed
  2. View the customer details, Customer Overview page displayed
  3. Personalize Page

    Personalization Context shows
    Scope Page: Customer Overview
    Document Name /oracle/apps/ar/cusstd/ovrview/webui/ArCusOvrPG
    Function AR Customer Overview
    Site Include
    Organization XXXX
    Responsibility Receivables Manager

  4. Select Link: Profile
  5. Site level not available for personalization



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.