Customer Form Issue: Unable To Create Personalizations On Customer Pages At Site Level
(Doc ID 1433553.1)
Last updated on JUNE 05, 2024
Applies to:
Oracle Receivables - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Customers Module, you are unable to create personalizations on the Customer Account page at SITE level
Customer Overview page
(/oracle/apps/ar/cusstd/acctoview/webui/AcctOviewPG 120.0.12010000.3)
(/oracle/apps/ar/cusstd/ovrview/webui/ArCusOvrPG 120.0.12010000.2)
Steps to Reproduce:
Responsiblity: Receivables Manager
Navigation: Customers > Customers
- Query by registry ID (xxxx), 1 customer and 3 accounts displayed
- View the customer details, Customer Overview page displayed
- Personalize Page
Personalization Context shows
Scope Page: Customer Overview
Document Name /oracle/apps/ar/cusstd/ovrview/webui/ArCusOvrPG
Function AR Customer Overview
Site Include
Organization XXXX
Responsibility Receivables Manager - Select Link: Profile
- Site level not available for personalization
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |