Workflow Services Failed With 'System Hold Fix Manager Before Resetting Counters'
(Doc ID 1433913.1)
Last updated on JANUARY 03, 2023
Applies to:
Oracle Workflow - Version 12.1.1 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
Failed to start up 'Workflow Mailer Service', 'Workflow Document Web Services Service' and 'Workflow Agent Listener Service'. The states are 'System Hold , Fix Manager before resetting counters'.
The workflow log files reflect the error messages below:
java.lang.NoSuchMethodError: oracle.i18n.text.converter.CharacterConverterOGS.getInstance(I)Loracle/sql/converter/CharacterConverters;
at oracle.sql.converter.CharacterConverterFactoryOGS.make(CharacterConverterFactoryOGS.java:37)
at oracle.sql.CharacterSetWithConverter.getInstance(CharacterSetWithConverter.java:80)
at oracle.sql.CharacterSetFactoryThin.make(CharacterSetFactoryThin.java:105)
at oracle.sql.CharacterSet.make(CharacterSet.java:431)
at oracle.sql.CHAR.<clinit>(CHAR.java:60)
at oracle.jdbc.oracore.OracleTypeCHAR.toDatum(OracleTypeCHAR.java:156)
at oracle.sql.StructDescriptor.toOracleArray(StructDescriptor.java:535)
at oracle.sql.StructDescriptor.toArray(StructDescriptor.java:1111)
at oracle.sql.STRUCT.<init>(STRUCT.java:139)
at oracle.sql.OracleSQLOutput.getSTRUCT(OracleSQLOutput.java:103)
at oracle.sql.STRUCT.toSTRUCT(STRUCT.java:468)
at oracle.jdbc.driver.OraclePreparedStatement.setObjectCritical(OraclePreparedStatement.java:7852)
at oracle.jdbc.driver.OraclePreparedStatement.setObjectInternal(OraclePreparedStatement.java:7537)
at oracle.jdbc.driver.OraclePreparedStatement.setObjectInternal(OraclePreparedStatement.java:7925)
at oracle.jdbc.driver.OracleCallableStatement.setObject(OracleCallableStatement.java:4741)
at oracle.jms.AQjmsSession.addDurableSubscriber(AQjmsSession.java:3677)
at oracle.jms.AQjmsSession.createSubInOldMode(AQjmsSession.java:2742)
at oracle.jms.AQjmsSession.createDurableSubscriber(AQjmsSession.java:2400)
at oracle.jms.AQjmsSession.createDurableSubscriber(AQjmsSession.java:2330)
at oracle.jms.AQjmsSession.createDurableSubscriber(AQjmsSession.java:2228)
at oracle.apps.fnd.wf.bes.ControlConnection.<init>(ControlConnection.java:117)
at oracle.apps.fnd.wf.bes.ConnectionManager$1.run(ConnectionManager.java:112)
at oracle.apps.fnd.wf.bes.Utilities$TaskManager$1.run(Utilities.java:570)
at java.lang.Thread.run(Thread.java:619)
at oracle.sql.converter.CharacterConverterFactoryOGS.make(CharacterConverterFactoryOGS.java:37)
at oracle.sql.CharacterSetWithConverter.getInstance(CharacterSetWithConverter.java:80)
at oracle.sql.CharacterSetFactoryThin.make(CharacterSetFactoryThin.java:105)
at oracle.sql.CharacterSet.make(CharacterSet.java:431)
at oracle.sql.CHAR.<clinit>(CHAR.java:60)
at oracle.jdbc.oracore.OracleTypeCHAR.toDatum(OracleTypeCHAR.java:156)
at oracle.sql.StructDescriptor.toOracleArray(StructDescriptor.java:535)
at oracle.sql.StructDescriptor.toArray(StructDescriptor.java:1111)
at oracle.sql.STRUCT.<init>(STRUCT.java:139)
at oracle.sql.OracleSQLOutput.getSTRUCT(OracleSQLOutput.java:103)
at oracle.sql.STRUCT.toSTRUCT(STRUCT.java:468)
at oracle.jdbc.driver.OraclePreparedStatement.setObjectCritical(OraclePreparedStatement.java:7852)
at oracle.jdbc.driver.OraclePreparedStatement.setObjectInternal(OraclePreparedStatement.java:7537)
at oracle.jdbc.driver.OraclePreparedStatement.setObjectInternal(OraclePreparedStatement.java:7925)
at oracle.jdbc.driver.OracleCallableStatement.setObject(OracleCallableStatement.java:4741)
at oracle.jms.AQjmsSession.addDurableSubscriber(AQjmsSession.java:3677)
at oracle.jms.AQjmsSession.createSubInOldMode(AQjmsSession.java:2742)
at oracle.jms.AQjmsSession.createDurableSubscriber(AQjmsSession.java:2400)
at oracle.jms.AQjmsSession.createDurableSubscriber(AQjmsSession.java:2330)
at oracle.jms.AQjmsSession.createDurableSubscriber(AQjmsSession.java:2228)
at oracle.apps.fnd.wf.bes.ControlConnection.<init>(ControlConnection.java:117)
at oracle.apps.fnd.wf.bes.ConnectionManager$1.run(ConnectionManager.java:112)
at oracle.apps.fnd.wf.bes.Utilities$TaskManager$1.run(Utilities.java:570)
at java.lang.Thread.run(Thread.java:619)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |