Workflow Services Failed With 'System Hold Fix Manager Before Resetting Counters' (Doc ID 1433913.1)

Last updated on OCTOBER 17, 2016

Applies to:

Oracle Workflow Cartridge - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance on 24-AUG-2013

Symptoms

Failed to start up 'Workflow Mailer Service', 'Workflow Document Web Services Service' and 'Workflow Agent Listener Service'. The states are 'System Hold , Fix Manager before resetting counters'.

The workflow log files reflect the error messages below:
java.lang.NoSuchMethodError: oracle.i18n.text.converter.CharacterConverterOGS.getInstance(I)Loracle/sql/converter/CharacterConverters;
at oracle.sql.converter.CharacterConverterFactoryOGS.make(CharacterConverterFactoryOGS.java:37)
at oracle.sql.CharacterSetWithConverter.getInstance(CharacterSetWithConverter.java:80)
at oracle.sql.CharacterSetFactoryThin.make(CharacterSetFactoryThin.java:105)
at oracle.sql.CharacterSet.make(CharacterSet.java:431)
at oracle.sql.CHAR.<clinit>(CHAR.java:60)
at oracle.jdbc.oracore.OracleTypeCHAR.toDatum(OracleTypeCHAR.java:156)
at oracle.sql.StructDescriptor.toOracleArray(StructDescriptor.java:535)
at oracle.sql.StructDescriptor.toArray(StructDescriptor.java:1111)
at oracle.sql.STRUCT.<init>(STRUCT.java:139)
at oracle.sql.OracleSQLOutput.getSTRUCT(OracleSQLOutput.java:103)
at oracle.sql.STRUCT.toSTRUCT(STRUCT.java:468)
at oracle.jdbc.driver.OraclePreparedStatement.setObjectCritical(OraclePreparedStatement.java:7852)
at oracle.jdbc.driver.OraclePreparedStatement.setObjectInternal(OraclePreparedStatement.java:7537)
at oracle.jdbc.driver.OraclePreparedStatement.setObjectInternal(OraclePreparedStatement.java:7925)
at oracle.jdbc.driver.OracleCallableStatement.setObject(OracleCallableStatement.java:4741)
at oracle.jms.AQjmsSession.addDurableSubscriber(AQjmsSession.java:3677)
at oracle.jms.AQjmsSession.createSubInOldMode(AQjmsSession.java:2742)
at oracle.jms.AQjmsSession.createDurableSubscriber(AQjmsSession.java:2400)
at oracle.jms.AQjmsSession.createDurableSubscriber(AQjmsSession.java:2330)
at oracle.jms.AQjmsSession.createDurableSubscriber(AQjmsSession.java:2228)
at oracle.apps.fnd.wf.bes.ControlConnection.<init>(ControlConnection.java:117)
at oracle.apps.fnd.wf.bes.ConnectionManager$1.run(ConnectionManager.java:112)
at oracle.apps.fnd.wf.bes.Utilities$TaskManager$1.run(Utilities.java:570)
at java.lang.Thread.run(Thread.java:619)

Cause

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